Refund policy
Last updated: April 14, 2026
At AuraGlowHome, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in their original packaging
- Proof of purchase (order number or receipt) is required
All products are eligible for return within the return period. We do not charge restocking fees.
Return Shipping
We offer free return shipping on all eligible returns.
Return Process
To initiate a return, please contact us at info@auraglowhome.store within 30 days of receiving your order.
Once your request is approved, we will provide detailed return instructions.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to your original payment method
- Refunds are processed within 5–10 business days, depending on your payment provider
- Any original shipping costs paid (if applicable) will be refunded
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photos.
We will offer either a replacement or a full refund at no additional cost.
Non-Returnable Situations
Returns may be refused if:
- The item has been used or damaged by the customer
- The item is returned without original packaging
- The return request is made after the 30-day period
Contact Information
Store Name: AuraGlowHome
Website: auraglowhome.store
Email: info@auraglowhome.store
Phone: +1 (581) 473-9528
Address: 51 Rue Principale, Chénéville, QC J0V 1E0, Canada